The Donation Feedback tab lets you communicate a campaign's impact directly to your donors. Use it to share progress updates, milestones, and campaign-specific information. It gives you a way to be transparent about how donor contributions are allocated.
Before you start
Have the campaign created. See Create a campaign.
Set up donation feedback
Open the campaign and go to the Donation Feedback tab.
Click Add New. The system creates a blank draft and adds the record to the list.
Click the Edit icon on the new draft to open the configuration view.
Enter the Feedback Title.
Click Edit inside the Feedback Description section. Type your message in the text editor and click Save Changes.
Click Save or Save Draft to keep your changes internal without notifying anyone, or click Send to email the update to the donors who contributed to the campaign.
Review the confirmation prompt after clicking Send. Click Yes, send to confirm and distribute the emails.
Preview donation feedback
View your published updates on the public whitelabel campaign page.
Go to the Setup tab of your campaign.
Scroll to the Custom URLs section.
Copy the campaign link and open the URL in your browser.
Scroll down the page to the Campaign Updates section. You see your published feedback displayed here.
Manage donation feedback
The Donation Feedback tab lists your existing updates, with the date and title of each entry. An example title is "A Friday Reminder: Your Generosity is making a difference!". You can duplicate, edit, or delete existing updates using the row actions.
Good to know
Donation feedback is your primary tool for keeping donors informed about campaign progress.
You'll find reports and responses for these updates under Fundraising → Campaigns → Donation Feedback.